All orders are shipped via USPS and should arrive in 1-7 business days depending on what shipping options you choose. We include a tracking number in your shipping confirmation email, so if you are curious where your package is you can track it here. Just enter your tracking number and bada bean bada boom!
Solara Energetics wants you to be thrilled with your purchase. However, if you need to return an item, we’re here to help. We offer a 100% satisfaction guarantee! If you are not completely satisfied, please return your item within 30 days for a full refund. Only items that have been purchased directly from solaraenergetics.com can be returned to us for a refund. Products purchased through other retailers must be returned per their respective returns and refunds policy. CUSTOM ORDERS ARE NOT ELIGIBLE FOR RETURN
If you would like to request a return please email us at firstname.lastname@example.org
Please included your order number, the full name on the order, and the reason for the return. We will send you a pre-paid mailing label to ship it back to us. When we receive your return we will initiate a full refund, which usually takes 7-10 business days depending on your bank.
If you would like to exchange a product please contact our support at email@example.com, please include your order number and which product you would like to exchange for. CUSTOM ORDERS ARE NOT ELIGIBLE FOR EXCHANGES
Damage in the shipment?
We always ship our products with the utmost care, with that said we still know accidents happen. If your product was damaged in transit, please let us know immediately so we can make it right. Email us at USPSsucks@solaraenergetics.com and include pictures of the damage. We will send you a replacement product ASAP.